Refund Policy
We want you to be completely satisfied with mervanqielo's budget analysis services. Here's everything you need to know about our refund process.
Refund Eligibility
mervanqielo offers refunds for our budget deviation analysis services under specific circumstances. We believe in transparency and want you to understand exactly when refunds apply.
- Service cancellation within 14 days of initial purchase
- Technical issues preventing access to your analysis dashboard
- Data processing errors that cannot be resolved within 48 hours
- Service delivery delays exceeding 5 business days from promised date
- Significant discrepancies in analysis accuracy that affect decision-making
- Inability to integrate with your existing financial systems as advertised
Please note that refunds are not available for services already completed and delivered successfully, or for custom analysis reports that have been generated and accessed.
Refund Process
Our refund process is designed to be straightforward and completed within reasonable timeframes. Here's exactly what happens when you request a refund:
Submit Request
Contact our support team via email or phone with your refund request. Include your account details and reason for the refund.
Review Process
Our team reviews your request within 2 business days, checking eligibility criteria and service usage history.
Approval Notification
You'll receive confirmation of refund approval or denial via email, along with detailed explanation of the decision.
Payment Processing
Approved refunds are processed back to your original payment method within 5-7 business days of approval.
Processing Timeframes
We understand that timing matters when it comes to refunds. Here's what you can expect for different payment methods:
Credit Card Refunds
Typically appear on your statement within 3-5 business days after processing. Some banks may take up to 10 business days.
Debit Card Refunds
Usually processed within 5-7 business days, though your bank's processing time may extend this to 10 days.
Bank Transfer Refunds
Direct bank transfers are typically completed within 2-3 business days for Australian banks.
PayPal Refunds
PayPal refunds are usually instant to your PayPal account, though bank withdrawals follow standard PayPal timing.
Partial Refunds
In some situations, partial refunds may be more appropriate than full refunds. This typically applies when:
Service Usage Scenarios
If you've used a portion of your monthly analysis quota, we may offer a prorated refund based on unused services. For example, if you cancel halfway through your monthly subscription, you may receive a 50% refund.
Add-on Services
When you've purchased additional features like custom report templates or extended data history, these may be refunded separately if they haven't been accessed or downloaded.
Downgrade Options
Sometimes a service downgrade with partial refund serves your needs better than a complete cancellation. We're happy to discuss these alternatives.
Important Considerations
Refund requests must be submitted by the account holder or an authorized representative. We cannot process refunds for accounts with outstanding balances or those involved in disputed transactions. Custom analysis work that has been delivered and meets specified requirements is generally not eligible for refunds, though we're always willing to discuss concerns about service quality.
Dispute Resolution
If your refund request is denied and you disagree with the decision, we have a clear escalation process:
Internal Review
You can request a review by our customer service manager within 30 days of the initial decision. This review examines both the original request and any additional information you provide.
External Options
As an Australian business, mervanqielo complies with Australian Consumer Law. If you believe we've not met our obligations, you can contact the Australian Competition and Consumer Commission or seek resolution through your state's consumer protection agency.
Documentation
For disputes, please maintain records of all communications, service usage, and any technical issues experienced. This documentation helps ensure a fair and thorough review process.
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or legal requirements. The current version is effective as of January 2025.
Significant changes to refund terms will be communicated via email to active customers at least 30 days before taking effect. Your continued use of mervanqielo services after policy updates constitutes acceptance of the new terms.
Previous versions of this policy may apply to services purchased under those terms, depending on the nature of the changes and applicable consumer protection laws.
Need to Request a Refund?
Our support team is ready to help you with any refund questions or requests. We aim to make the process as smooth as possible.
Contact Support Team